Refund and Returns Policy

Refund and Returns Policy

Effective Date: February 12, 2025

Company Name: COSEME CARE LABORATORIES PRIVATE LIMITED
Website: https://cosemecare.com/
Email: support@cosemecare.com
Contact Number: +91 9137761706

At COSEME CARE LABORATORIES PRIVATE LIMITED, we are committed to providing our customers with high-quality gummies. We want you to be completely satisfied with your purchase. However, if you find yourself unsatisfied with your order or need to return a product, please review our Refund and Returns Policy below.

Return Policy

At Coseme Care, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help.

Eligibility Criteria for Returns:

  1. Items must be unused and in the same condition as received.
  2. The item must be returned within 7 days of purchase.
  3. Products damaged during shipping will be eligible for return with photographic evidence provided within 48 hours of delivery.

Return Process:

  1. Contact our customer service team to initiate the return process.
  2. Provide your order number and reason for return.
  3. Our team will provide you with a return authorization and instructions for returning the product.
  4. Once we receive the returned item, we will inspect it and notify you of the status of your refund.

Shipping Policy

Shipping Timelines:

  1. Orders are processed within 1-2 business days.
  2. For domestic orders, standard shipping typically takes 3-7 business days for delivery.
  3. Expedited shipping options are available at checkout for faster delivery.

Order Tracking:

  1. Tracking details will be provided via email once your order has shipped.
  2. You can track your order using the provided tracking number on our website or through the designated carrier’s website.

Refund/Cancellation Policy

Refund/Cancellation Timelines:

  1. Refunds will be processed within 5-7 business days of receiving the returned item.
  2. Refunds will be credited back to the original payment method within 7-10 business days from the date of refund approval.
  3. Cancellations must be made within 24 hours of placing the order.

Eligibility Criteria for Refunds/Cancellations:

  1. Refunds will only be issued for products returned in accordance with our Return Policy.
  2. Cancellations are subject to approval and may not be possible if the order has already been processed for shipping.

No Refund/Cancellation Cases:

  1. No refunds or cancellations will be provided for digital products once they have been accessed or downloaded.
  2. Customized or personalized items are not eligible for return, refund, or cancellation.

Cancellation Policy:

Orders may be cancelled within 24 hours of purchase. If you wish to cancel an order, please contact our customer support team immediately at support@cosemecare.com or call us at +91 9137761706.

Contact Us:

If you have any questions or concerns regarding our Refund and Returns Policy, please feel free to contact us through the following channels:

Email: support@cosemecare.com
Phone: +91 9137761706

This policy is subject to change without prior notice. It is your responsibility to review our policies regularly for updates.

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