Effective Date: August 1, 2023
Company Name: COSEME CARE LABORATORIES PRIVATE LIMITED
Website: https://cosemecare.com/
Email: support@cosemecare.com
Contact Number: +91 9137761706
At COSEME CARE LABORATORIES PRIVATE LIMITED, we are committed to providing our customers with high-quality gummies. We want you to be completely satisfied with your purchase. However, if you find yourself unsatisfied with your order or need to return a product, please review our Refund and Returns Policy below.
**Return Policy**
At Coseme Care, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help.
**Eligibility Criteria for Returns:**
1. Items must be unused and in the same condition as received.
2. The item must be returned within 7 days of purchase.
3. Products damaged during shipping will be eligible for return with photographic evidence provided within 48 hours of delivery.
**Return Process:**
1. Contact our customer service team to initiate the return process.
2. Provide your order number and reason for return.
3. Our team will provide you with a return authorization and instructions for returning the product.
4. Once we receive the returned item, we will inspect it and notify you of the status of your refund.
**Shipping Policy**
**Shipping Timelines:**
1. Orders are processed within 1-2 business days.
2. Standard shipping typically takes 3-5 business days for delivery within the United States. International shipping times may vary.
3. Expedited shipping options are available at checkout for faster delivery.
**Product Return Process:**
1. For physical products: Follow the Return Policy outlined above.
2. For digital products: Contact our customer service team within 30 days of purchase for assistance.
**Order Tracking:**
1. Tracking details will be provided via email once your order has shipped.
2. You can track your order using the provided tracking number on our website or through the designated carrier’s website.
**Refund/Cancellation Policy**
**Refund/Cancellation Timelines:**
1. Refunds will be processed within 7-10 business days of receiving the returned item.
2. Cancellations must be made within 24 hours of placing the order.
**Eligibility Criteria for Refunds/Cancellations:**
1. Refunds will only be issued for products returned in accordance with our Return Policy.
2. Cancellations are subject to approval and may not be possible if the order has already been processed for shipping.
**No Refund/Cancellation Cases:**
1. No refunds or cancellations will be provided for digital products once they have been accessed or downloaded.
2. Customized or personalized items are not eligible for return, refund, or cancellation.
We at Coseme Care are committed to providing you with high-quality wellness supplements and excellent customer service. If you have any questions or concerns regarding our policies, please don’t hesitate to contact us.
4. Cancellation Policy:
Orders may be cancelled within 24 hours of purchase. If you wish to cancel an order, please contact our customer support team immediately at support@cosemecare.com or call us at +91 9137761706.
5. Contact Us:
If you have any questions or concerns regarding our Refund and Returns Policy, please feel free to contact us through the following channels:
- Email: support@cosemecare.com
- Phone: +91 9137761706
Please note that this policy is subject to change without prior notice. It is your responsibility to review our policies regularly for any updates or modifications.
By making a purchase on https://cosemecare.com/, you acknowledge and agree to abide by the terms and conditions outlined in this Refund and Returns Policy.
COSEME CARE LABORATORIES PRIVATE LIMITED reserves the right to refuse any return or refund that does not comply with the above-stated policies.
Last updated: August 1, 2023